Benefits of Contact Center Call Quality Monitoring Software
Benefits of Contact Center Call Quality Monitoring Software Many companies have dedicated staff for call quality monitoring rather than adopt automated software. And some organizations establish their own contact centers without even integrating quality monitoring system. Call monitoring software is essential to collect customer information, which is a profitable operation to raise the quality of customer service. […]
ZigVoice Contact Center Software for Cisco PBX
ZigVoice Contact Center Software for Cisco PBX Contact center is the place where a client calls for solutions to their problems. A great contact center is the place where any customer can get their issues resolved. There may be various levels of scales in any contact center where the calls can be distributed on the […]
ZigVoice Contact Center Software for ROLM PBX
ZigVoice Contact Center Software for ROLM PBX The pace of change continues to increase, especially for technology and contact center applications. Undoubtedly, it is necessary to adapt the latest technologies if you want to compete with other businesses in your field. But the problem is how to be one step ahead of your competition? The […]
ZigVoice Contact Center Software for Nortel PBX
ZigVoice Contact Center Software for Nortel PBX Customer expectations change rapidly. More and more people require access to services 24 hours a day, 365 days a year. Customers like to be recognized and want to have special customer service for their problems via a single call and in a friendly and efficient way. With this […]
ZigVoice Contact Center Software Features
ZigVoice Contact Center Software Features With increasing requirements to meet corporate governance policies and improving customer services, contact centers have realized the need to record, analyze and archive customer interactions in order to extract detailed information from these data. Continuous monitoring of calls maximizes benefits such as: 1. Availability of data recorded for dispute settlement and protection […]