Customer
Online Acd
Historical Reporting
At ZigVoice, we provide the best contact center solutions in real-time. ZigVoice helps call centers reach their maximum the efficiency with up-to-date technology, superb customer service and a commitment to the industry.
MCCS 3.0, ZigVoice’s flagship product, is now readily available for standard launch. MCCS 3.0 features the
capability to integrate with the Cisco SBCS (Smart Business Communication System) and provides both real-time
skillset and agent statistics as well as a full reporting suite.