Our Traffic Trunking and What If Calculators are designed for call center supervisors and managers. Using these calculators, you are in a situation to project your upcoming staffing needs much more accurately. Customers using ZigVoice Products Multiplatform Contact Center Suite (MCCS) are able to pull their actual call center data into the calculator automatically. This enables a supervisor to quickly highlight key situations, such as when they are over or understaffed, when too many calls are being abandoned, or when customer service quality may be deteriorating.
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