Call recording will guarantee that your customers are being presented with excellent customer service and will enhance customer satisfaction. It will also work as an invaluable training resource for your agents, allowing them to pay attention to completed calls to determine where they performed well, and where they might improve.
Back Office Recorder
It offers a true digital centralized recording solution for both large and small applications.
Recorder Plus is a non-intrusive; economical individual or back office recorder; helps to maintain quality control; simplifies dispute resolution; and identifies areas for improvement.