MCCS, ACD software, has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This feature makes MCCS ideal for increased accessibility, including connecting with multiple sites or at home agents. Personalized, easy-to-use data includes ad-hoc reporting, scheduled reports through email. Easy to export to Excel, PDF format.
Easy to define permission allows staff to have the appropriate access within the suite. The flexibility allows agents to self-monitor their performance against their queues.