MCCS has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This characteristic makes MCCS perfect for increased accessibility, including connecting with multiple sites or at home agents.
Manage contact center activities for maximum profitability with MCCS. MCCS will increase work efficiency and customer service levels.
Monitor real-time agent and skillset/queue activity and diffuse your call center's vital signs before they reach critical points.