Evaluation Forms
Web-Based Evaluation Forms
Web-Based Evaluation Forms is an application that allows users to grade or rate any activity that is related to contact centers. This platform is PBX agnostic and works with any type of voice file, spreadsheet or document. The application enables users to create a set of forms with appropriate statements, or questions, along with definable grade scales used for the evaluation.
Product Features
* Create any number of pages, sections or statements
* Select from 12 pre-described grade scales
* Weight the grade scales allowing more important activities to bias the final grade
* Generate reports for agents and other management
* Attach files to the evaluation that are associated with the review