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By junaid on 7/25/2016 3:11 PM

Maintaining quality is essential in all aspects of running a business but in some areas, for example, contact centers, it is even more important. The reason is that contact centers are often the initial contact channel for customers. A research carried out by NewVoiceMedia shows 69% of Americans would recommend that company to others after a positive customer experience, and 58% would never use that company again following a negative customer experience.

By host on 7/13/2016 3:16 PM

With increasing requirements to meet corporate governance policies and improving customer services, contact centers have realized the need to record, analyze and archive customer interactions in order to extract detailed information from these data. Continuous monitoring of calls maximizes benefits:

By host on 7/13/2016 3:00 PM

Customer expectations change rapidly. More and more people require access to services 24 hours a day, 365 days a year. Customers like to be recognized and want to have special customer service for their problems via a single call and in a friendly and efficient way. With this in mind, companies must anticipate those needs and be proactive rather than reactive. With growing competition in businesses, productive and professional contact center with a well-managed team of agents becomes a key component to the success of a company.

By host on 7/13/2016 2:59 PM

The pace of change continues to increase, especially for technology and contact center applications. Undoubtedly, it is necessary to adapt the latest technologies if you want to compete with other businesses in your field. But the problem is how to be one step ahead of your competition? The answer is the ZigVoice Contact Center Software, which provides you a comprehensive and efficient contact center call recording, agent monitoring and performance management software.

By host on 7/13/2016 2:55 PM
Contact center is the place where a client calls for solutions to their problems. A great contact center is the place where any customer can get their issues resolved. There may be various levels of scales in any contact center where the calls can be distributed on the basis of intensity of the customer issues.
By host on 7/12/2016 3:44 PM

Many companies have dedicated staff for call quality monitoring rather than adopt automated software. And some organizations establish their own contact centers without even integrating quality monitoring system. Call monitoring software is essential to collect customer information, which is a profitable operation to raise the quality of customer service. The main thing in every contact center is providing quality support to every customer.

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